FAQ

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our track your order page. Please allow adequate time for carrier updates to reflect in their system.
How long do refunds take?

Please allow several business days for the credit to appear in your account, depending on your financial institution's processing times. For more details view our refund/return policy.
How long does shipping take?

Most orders are processed within our standard timeframe of 1-3 business days. Please note that our processing times do not include weekends or public holidays. Typically, orders can be expected to arrive within 5-15 business days. It is important to note that while we aim for this window, orders may arrive sooner or later than this expected timeframe. For more information view our Shipping Policy.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where can I view you store policies?

All of our policies including shipping, returns, privacy, and terms of service can be found in the footer menu at the bottom of our website.
How do I login and manage my membership?

On our main menu and footer menu there is an option to log into your customer account by entering your email. You can click "Login" or "Manage My Membership" on our footer menu, or on our main menu you can click the profile icon to log in. Once logged in you are able to pause/cancel your membership at any time through the "Manage Membership" button. Click here to manage your membership.
Can I change my order after placing it?

Orders are processed quickly to ensure fast delivery. Please contact us immediately if you need to modify or cancel your order. Once shipped, modifications are not possible, but you may be eligible for a refund or able to return the item according to our refund/return policy.

Membership FAQ

What is ZAVINA+?

ZAVINA+ is our VIP circle membership program designed to make building your jewelry collection more fun and affordable. Members enjoy VIP-only pricing and store credit every month that they can spend immediately or save for future purchases and access to exclusive discounts, product drops, sales and more. Learn more about how ZAVINA+ works here.
How do I sign up for ZAVINA+?

Simply shop as usual and add items to your cart. Then select to checkout with the VIP Savings option. To purchase without ZAVINA+ applied at checkout simply choose "Proceed without VIP Savings" on our cart page before going to checkout. For more information about how ZAVINA+ works, click here.
How do store credits work?

Every month, your €39 membership fee becomes €39 in store credit (except for the first trial month where your store credits reflect the amount paid for the trial month). You can use it right away or save it up for a larger purchase later. Your credits never expire, so you can build them over time toward statement pieces.
How do I cancel my membership?

Members can pause, skip, or cancel anytime. Members are able to log into a customer profile on our main menu and the sign in option on our footer menu and manage membership through there. Click HERE to manage your membership. Please use the email you purchased with to sign in. If you have any trouble cancelling it please contact us at shop@zavina.co.